FAQ

We facilitate all your exchange & refund requests, regardless of the nature of your issue. You can either return/exchange the product at the time of delivery or ask for a refund/exchange within the next 14 days since your shipment has arrived. You can call us at +92-334-4466883 or email us at hello@onehub.pk and we will gladly facilitate you with your request.

We facilitate all your exchange & refund requests, regardless of the nature of your issue. You can either return/exchange the product at the time of delivery or ask for a refund/exchange within the next 14 days since your shipment has arrived. You can call us at +92-334-4466883 or email us at hello@onehub.pk and we will gladly facilitate you with your request.

OneHub offers a revolutionary last mile solution for our discerning customers from Pakistan. With our Try Before You Buy service you can achieve a service, where your shipment would be accessible to you for verification of size, texture, quality and authenticity. If you are satisfied with the products you may carry on with completing the fulfilment by making the respective payment, if for some reason you are not satisfied with the size, fabric, texture or quality of the products, feel free to ask the delivery rider to return the shipment. Please note, you will not be charged any amount if you return the shipment. Our try before you buy service is free of cost.

We are celebrating our launch by providing our customers with free shipping on all order values. No matter which city or area you order from, you will receive your shipment with no additional charges.

YES, we only deal in 100% authentic products sourced from the principal brand.

Yes we do provide Pre Order service to our clients. To avail that service please share the link of the article on our WhatsApp hotline (0334-4466883) and our customer representative will share a quotation and delivery timeline with you right away.

Orders made before 3 PM are dispatched on the same day. Since we are based in Karachi, following are the delivery timelines for respective cities: Karachi: 24 - 48 Hours (1-2 Days) Other Metropolitan Cities: 48 - 72 Hours (2-3 Days) Other Non Metropolitan Cities: 48 - 96 Hours (2-4 Days)